EfficiencyIT, a specialist in data centres, IT and critical communications environments, has secured a new contract to deliver a Digital Transformation project for Motus Commercials, the UK’s largest independent commercial vehicle dealer group, and Motus Vehicle Solutions, the group’s specialist body shop, tail lift and vehicle parts supply business.
The project will see EfficiencyIT deploy 8×8’s award-winning Unified Communications platform to transform the customer experience, improve customer service and retention rates and drive operational and cost efficiencies across both businesses.
It will provide Motus with an integrated technology suite that delivers a seamless employee experience, helping to drive workforce collaboration and optimisation and future-proofing the businesses for the hybrid working environment.
Motus Commercials and Motus Vehicle Solutions (MVS) are part of South African-owned Motus Group which holds several subsidiaries in the UK automotive industry. Motus Commercials sells and maintains commercial vehicles for some of the world’s leading brands, including DAF Trucks, Fiat Professional, Ford Commercials, Isuzu Trucks, Isuzu Pick-Ups, Volkswagen Commercial Vehicles and Maxus. It also has its own dedicated used van business called Motus Select. Motus Commercials forms the country’s largest independent commercial vehicle dealer group, with more than 1,200 employees and 30 offices across England, Scotland and Wales.
8×8’s cloud communications solution will provide Motus with a highly automated, simplified and collaborative communications solution that offers a seamless customer engagement and service journey. This is underpinned by the industry’s only financially backed 99.999% uptime service-level-agreement (SLA) across its integrated cloud Unified Communications-as-a-Service (UCaaS) and Contact Centre-as-a-Service (CCaaS) platforms.
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